Complaints

This page contains all the information you need to make a complaint and the means of appealing to one of the alternative dispute resolution bodies if you are dissatisfied with the reply given to your complaint or if you haven’t received a formal response from the Bank within the statutory time limits.

Complaints

What is a complaint?

Means of appealing to the alternative dispute resolution bodies regarding banking/financial and payment services

Means of appealing to the alternative dispute resolution bodies regarding investment services

Means of appealing to the alternative dispute resolution bodies regarding the distribution of insurance services

Complaints Reporting

Complaints Report of 2019

Complaints Report of 2020

Complaints Report of 2021

Complaints Report of 2022

Complaints Report of 2023

Complaints Report of 2024

Defaults

As of today, there is no breach to report pursuant to paragraph 4, Section VI, of the Provisions on out-of-court dispute resolution systems relating to banking and financial operations and services of 18 June 2009 and subsequent amendments.

Complaints

Complaints

Complaints Reporting

Defaults As of today, there is no breach to report pursuant to paragraph 4, Section VI, of the Provisions on out-of-court dispute resolution systems relating to banking and financial operations and services of 18 June 2009 and subsequent amendments.

Defaults

As of today, there is no breach to report pursuant to paragraph 4, Section VI, of the Provisions on out-of-court dispute resolution systems relating to banking and financial operations and services of 18 June 2009 and subsequent amendments.