In the section «Customer rights and prerogatives» of illimity’s website you can find all the information and documents you need to exercise your rights, such as request the portability of payment services or file a complaint.
Request the transfer of payment services from your original bank to the new bank: you can transfer all or only some of the active services as well as the positive balance on your account. You can decide whether to keep the old account open or close it.
If you want to complain to illimity about its conduct or an omission, file a complaint by the means indicated here.