We are a sustainable native company
Since the day we were created, we have natively followed a pathway of integrating sustainability into the Group's strategies, processes and governance.

The Consolidated Non-Financial Statement reports our action and commitment towards ESG issues.

From the day we were created

Sustainability integrated into our business

We mapped the Group’s policies, rules and procedures to see where sustainability needs to be integrated into illimity’s processes and activities to form the basis for responsible growth across all our business lines.

Governance of Sustainability

We have created the Board Sustainability Committee, which can both advise and submit proposals to the Board of Directors, to promote a sustainable and responsible culture in the Group and define medium and long-term sustainability objectives.

Listening to Stakeholders

We have initiated a constant dialogue with all our stakeholders to respond efficiently to their requests and encourage a continuous exchange that allows the achievement of common objectives.

Our commitment

In June 2021 we presented the new 2021-2025 Strategic Plan which sets out our latest ambitious targets. The Plan also reaffirms the Bank’s commitment to ESG issues by encouraging full integration of sustainability into business activities.

Letter to Stakeholders 2021

Dear friends of illimity,

today, we are presenting our 2021 Consolidated Non-Financial Statement. Although this is a regulatory requirement, at illimity it also has a far deeper meaning. For us, it is about providing an account for our stakeholders of the responsibility that guides us each and every day as we work with entrepreneurs and companies on their development and turnaround plans, as we find new value in loans for struggling companies, and as we provide innovative banking services that make life simpler for people and firms. It is the same responsibility that underlies our efforts to ensure the professional development and well-being of our illimiters - our most valuable form of capital …

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Lettera agli stakeholders

The materiality analysis

A materiality analysis is a key part of identifying the environmental, social and governance (ESG) priorities for illimity and our stakeholders. The process is guided by the Bank's purpose, benchmarks and industry trends, the Strategic Plan and an in-depth analysis of media publications. The identified themes are then surveyed further both inside the Group and externally by involving our stakeholders.

Stakeholder Engagement

Materiality matrix

Our materiality matrix is based on assessing themes of potential relevance for the Bank and our stakeholders. The matrix was updated following the materiality analysis in November 2021 involving over 1,100 internal and external stakeholders. In addition to the priority themes identified by the survey, as shown in the matrix, there are several topics that are inherently important for illimity: "Integrity, regulatory compliance and combating fraud, money laundering and corruption", "Cyber risk, Data Management & Security, Privacy", "Clear and transparent communication, brand and reputation", and "Protecting human rights".

5.0 4.5 4.0 3.5 3.0 2.5
Importance for stakeholders
2.5 3.0 3.5 4.0 4.5 5.0
Importance for illimity
y: Importance for stakeholders x: Importance for illimity

Material Themes


Partnership development & consolidation


Environmental impacts and climate-related challenges


Customer focus


People empowerment, engagement and wellbeing


Diversity, Equity and Inclusion


Sustainable finance


Robustness and creation of shared value


Innovation and digital transformation


Support for SMEs

The materiality threshold set during the materiality analysis was 2.5 out of 5



Net Promoter Score

Loyalty index and word-of-mouth capacity of retail customers


Overall satisfaction for illimiters

illimity was certified as a "Great Place to Work" and as “Best Workplaces in Europe”


Average training hours per employee

Above industry average


Greenhouse gas emissions avoided (tCO2e)

Emissions avoided through the partnerships established by the Energy Desk of the Distressed Credit Division


Collaborative Agreement Index

Distressed credit, out-of-court agreements
as percentage of total


Greenhouse gas emissions (tCO2 eq)

Scope 1 and Scope 2 that we will offset through certified carbon credits

Figures at 31/12/2021.

Pillars of Sustainability


Principles of Governance

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Planet and Society

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The path we chose to undertake together with national and international realities to be, day by day, more sustainable and to promote the dialogue between stakeholders.


UN Global Compact

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Sustainability Report

illimity has drafted its Sustainability Report 2020 pursuant to Legislative Decree no. 254/2016, which implemented EU Directive 95/2014 on the disclosure of non-financial information, and in compliance with GRI Standards, the global guidelines for sustainability reporting. The Report was approved by the Board of Directors on 10 March 2022 and subjected to assurance by an external audit firm.

Sustainability Committee

Rosalba Casiraghi

Chairperson of illimity - Independent Director

Patrizia Canziani

Independent Director

Elena Cialliè

Independent Director


Silvia Benzi

Head of Strategy, Sustainability & IR