The Consolidated Non-Financial Statement reports our action and commitment towards ESG issues.
From the day we were created
Our commitment
In June 2021 we presented the new 2021-2025 Strategic Plan which sets out our latest ambitious targets. The Plan also reaffirms the Bank’s commitment to ESG issues by encouraging full integration of sustainability into business activities.
Letter to Stakeholders 2021
Dear friends of illimity,
today, we are presenting our 2021 Consolidated Non-Financial Statement. Although this is a regulatory requirement, at illimity it also has a far deeper meaning. For us, it is about providing an account for our stakeholders of the responsibility that guides us each and every day as we work with entrepreneurs and companies on their development and turnaround plans, as we find new value in loans for struggling companies, and as we provide innovative banking services that make life simpler for people and firms. It is the same responsibility that underlies our efforts to ensure the professional development and well-being of our illimiters - our most valuable form of capital …
A materiality analysis is a key part of identifying the environmental, social and governance (ESG) priorities for illimity and our stakeholders. The process is guided by the Bank's purpose, benchmarks and industry trends, the Strategic Plan and an in-depth analysis of media publications. The identified themes are then surveyed further both inside the Group and externally by involving our stakeholders.
Our materiality matrix is based on assessing themes of potential relevance for the Bank and our stakeholders. The matrix was updated following the materiality analysis in November 2021 involving over 1,100 internal and external stakeholders. In addition to the priority themes identified by the survey, as shown in the matrix, there are several topics that are inherently important for illimity: "Integrity, regulatory compliance and combating fraud, money laundering and corruption", "Cyber risk, Data Management & Security, Privacy", "Clear and transparent communication, brand and reputation", and "Protecting human rights".
Partnership development & consolidation
Environmental impacts and climate-related challenges
Customer focus
People empowerment, engagement and wellbeing
Diversity, Equity and Inclusion
Sustainable finance
Robustness and creation of shared value
Innovation and digital transformation
Support for SMEs
Highlights
46
Net Promoter Score
Loyalty index and word-of-mouth capacity of retail customers
82%
Overall satisfaction for illimiters
illimity was certified as a "Great Place to Work" and as “Best Workplaces in Europe”
49
Average training hours per employee
Above industry average
2,537
Greenhouse gas emissions avoided (tCO2e)
Emissions avoided through the partnerships established by the Energy Desk of the Distressed Credit Division
85.5%
Collaborative Agreement Index
Distressed credit, out-of-court agreements
as percentage of total
532
Greenhouse gas emissions (tCO2 eq)
Scope 1 and Scope 2 that we will offset through certified carbon credits
Figures at 31/12/2021.
The path we chose to undertake together with national and international realities to be, day by day, more sustainable and to promote the dialogue between stakeholders.
illimity has drafted its Sustainability Report 2020 pursuant to Legislative Decree no. 254/2016, which implemented EU Directive 95/2014 on the disclosure of non-financial information, and in compliance with GRI Standards, the global guidelines for sustainability reporting. The Report was approved by the Board of Directors on 10 March 2022 and subjected to assurance by an external audit firm.
Rosalba Casiraghi
Patrizia Canziani
Elena Cialliè
Silvia Benzi