We are a sustainable native company
Since the day we were created, we have natively followed a pathway of integrating sustainability into the Group's strategies, processes and governance.

This year, for the first time, we have drafted a Voluntary Consolidated Non-Financial Statement as part of our ongoing commitment to report clearly on our ESG efforts and commitments.

From the day we were created

Sustainability integrated into our business

We have begun mapping the Group’s policies, rules and procedures to see where sustainability needs to be integrated into illimity’s processes and activities to form the basis for responsible growth across all our business lines.

Governance of Sustainability

We have created the Board Sustainability Committee, which can both advise and submit proposals to the Board of Directors, to promote a sustainable and responsible culture in the Group and makes proposals to the Board for the medium and long-term sustainability goals.

Listening to Stakeholders

We have initiated a constant dialogue with all our stakeholders to respond efficiently to their requests and encourage a continuous exchange that allows the achievement of common objectives.

Letter to Stakeholders

Dear illimity friends,
We are very proud to be publishing the illimity Group's first Voluntary Consolidated Non-Financial Statement.
For everyone at illimity, this document marks an important milestone in sharing, with all our stakeholders, the responsibility that guides us as we support entrepreneurs and companies in their growth and turnaround plans in order to return value to the loans of companies going through troubled times and to offer innovative banking services that simplify life for people and companies.
Even through the uncertain times brought by the pandemic, illimity has proven itself to be robust and resilient, innovating ceaselessly through new strategic projects. The choice as to the use of technology and the organisational model have proven fruitful, allowing us to guarantee operational continuity throughout the year. In the company, the extended periods of working from home have not only highlighted the powerful team spirit, but also created an opportunity to really test the profound values that we share …

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Lettera agli stakeholders

The materiality analysis

A materiality analysis is a key part of identifying the environmental, social and governance (ESG) priorities for illimity and our stakeholders. The process is guided by the Bank's purpose, benchmarks and industry trends, the business plan and an in-depth analysis of media publications. The identified themes are then surveyed further both inside the Group and externally by involving our stakeholders.

Stakeholder Engagement

Materiality matrix

Our materiality matrix is based on assessing themes of potential relevance for the Bank and our stakeholders. The matrix was updated following the materiality analysis in November 2020 involving over 700 internal and external stakeholders. In addition to the priority themes identified by the survey, as shown in the matrix, there are a number of topics that are inherently important for illimity: "Integrity, regulatory compliance and combating fraud, money laundering and corruption", "Cyber risk, data management, security & privacy", "Environmental protection", "Clear and transparent communication, brand and reputation", and "Protecting human rights".

5.0 4.5 4.0 3.5 3.0 2.5
Importance for stakeholders
2.5 3.0 3.5 4.0 4.5 5.0
Importance for illimity
y: Importance for stakeholders x: Importance for illimity

Material Themes


Environmental impact & combating climate change


Responsible activities & products


Partnership development & consolidation


Customer relations and personalised response capacity




Robustness of results




Support for SMEs

The materiality threshold set during the materiality analysis was 2.5 out of 5



Net Promoter Score

Score showing the word-of-mouth capacity of retail customers


Overall satisfaction for illimiters

illimity was certified as a "Great Place to Work" for the second straight year


Average training hours per employee

In line with the industry average


End-to-end digital onboarding of retail customers


Collaborative Agreement Index

Distressed credit, out-of-court agreements
as percentage of total


Greenhouse gas emissions (tCO2 eq)

Scope 1 and Scope 2, offset through certified carbon credits

Figures at 31/12/2020, first year of publishing illimity's Voluntary Consolidated Non-Financial Statement.

Pillars of Sustainability


Principles of Governance

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Planet and Society

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Sustainability Report

illimity has drafted its first Sustainability Report 2020 pursuant to Legislative Decree no. 254/2016, which implemented EU Directive 95/2014 on the disclosure of non-financial information, and in compliance with GRI Standards, the global guidelines for sustainability reporting. The Report was approved by the Board of Directors on 10 March 2021 and subjected to assurance by an external audit firm.

Sustainability Committee

Rosalba Casiraghi

Chairperson of illimity - Independent Director

Patrizia Canziani

Independent Director

Elena Cialliè

Independent Director

Sustainability and Stakeholder Engagement Team

Isabella Falautano

Head of Communication & Stakeholder Engagement

Alessandro Tarrini

Communication & Stakeholder Engagement