This year, for the first time, we have drafted a Voluntary Consolidated Non-Financial Statement as part of our ongoing commitment to report clearly on our ESG efforts and commitments.
From the day we were created
Letter to Stakeholders
Dear illimity friends,
We are very proud to be publishing the illimity Group's first Voluntary Consolidated Non-Financial Statement.
For everyone at illimity, this document marks an important milestone in sharing, with all our stakeholders, the responsibility that guides us as we support entrepreneurs and companies in their growth and turnaround plans in order to return value to the loans of companies going through troubled times and to offer innovative banking services that simplify life for people and companies.
Even through the uncertain times brought by the pandemic, illimity has proven itself to be robust and resilient, innovating ceaselessly through new strategic projects. The choice as to the use of technology and the organisational model have proven fruitful, allowing us to guarantee operational continuity throughout the year. In the company, the extended periods of working from home have not only highlighted the powerful team spirit, but also created an opportunity to really test the profound values that we share …
A materiality analysis is a key part of identifying the environmental, social and governance (ESG) priorities for illimity and our stakeholders. The process is guided by the Bank's purpose, benchmarks and industry trends, the business plan and an in-depth analysis of media publications. The identified themes are then surveyed further both inside the Group and externally by involving our stakeholders.
Our materiality matrix is based on assessing themes of potential relevance for the Bank and our stakeholders. The matrix was updated following the materiality analysis in November 2020 involving over 700 internal and external stakeholders. In addition to the priority themes identified by the survey, as shown in the matrix, there are a number of topics that are inherently important for illimity: "Integrity, regulatory compliance and combating fraud, money laundering and corruption", "Cyber risk, data management, security & privacy", "Environmental protection", "Clear and transparent communication, brand and reputation", and "Protecting human rights".
Environmental impact & combating climate change
Responsible activities & products
Partnership development & consolidation
Customer relations and personalised response capacity
People
Robustness of results
Innovation
Support for SMEs
Highlights
48
Net Promoter Score
Score showing the word-of-mouth capacity of retail customers
85%
Overall satisfaction for illimiters
illimity was certified as a "Great Place to Work" for the second straight year
30
Average training hours per employee
In line with the industry average
100%
End-to-end digital onboarding of retail customers
80.8%
Collaborative Agreement Index
Distressed credit, out-of-court agreements
as percentage of total
488
Greenhouse gas emissions (tCO2 eq)
Scope 1 and Scope 2, which we will offset through certified carbon credits
Figures at 31/12/2020, first year of publishing illimity's Voluntary Consolidated Non-Financial Statement.
illimity has drafted its first Sustainability Report 2020 pursuant to Legislative Decree no. 254/2016, which implemented EU Directive 95/2014 on the disclosure of non-financial information, and in compliance with GRI Standards, the global guidelines for sustainability reporting. The Report was approved by the Board of Directors on 10 March 2021 and subjected to assurance by an external audit firm.
Rosalba Casiraghi
Elena Cialliè
Paola Elisabetta Galbiati