Our approach to sustainability.
The start of a long journey.

We are a sustainable native company

Since the day we were created, we have natively followed a pathway of integrating sustainability into the Group's strategies, processes and governance.

This first Sustainability Profile details the first year of business, starting with our identity and values before moving on to responsibility and the facts of our commitment to being a new paradigm bank with a highly technological and innovative business model.

Letter to stakeholder

Dear friends of illimity, we present this first Sustainability Profile at a difficult time as we find ourselves in the midst of a health, economic and social emergency.

Since the birth of illimity we have understood sustainability as responsibility towards the entire community of which we feel a part, and especially towards businesses, families and individuals, whom we would also like to accompany in this period of significant uncertainty.

During what have been extremely complicated weeks we have sought to capitalise fully on the new paradigm around which we have built illimity. The technologies we have adopted and our organisational model have enabled us to remain fully operational by adopting smart-working as the standard from the beginning of the emergency, ensuring maximum security levels for our workers and providing levels of service appropriate for our customers and partners. Our strategic and financial decisions have proven to be correct…

Open the whole message
Lettera agli stakeholders

The materiality analysis

The materiality analysis is a major exercise to identify our priorities in environmental, social and governance issues (ESG). The process for identifying the material topics was guided by the Bank’s mission and business plan, by the industry’s benchmarks and trends and by a detailed analysis of publications in the media. The material topics identified have been subject to investigation of internal and external relevance through the engagement of stakeholders. To the material topics resulting from the survey, reported in the matrix, were then added a series of regulatory topics that constitute our integrity and our conduct, on which we place the maximum attention, and these are discussed in Chapter 4 “Integrity in business conduct”.

Stakeholders engaged


“Vai Oltre la Forma”


Partners, suppliers and opinion leader




Corporate customers






BoD and Management Team



More than 700 Stakeholders engaged

Materiality matrix

Our first materiality matrix is the result of making an assessment of the topics that are potentially important for the Bank and its stakeholders. The materiality matrix was validated by the Sustainability Committee at its meeting on 10 February 2020.

Material topics


Support for SMEs

Socially responsible activities and products

Customer relations and the ability to provide a tailored response


Solidity of results

*The materiality threshold established during the materiality analysis was 3.25 out of 5.


At the end of 2019 the group could count on a workforce of 348 employees having origin in 15 sectors and over 145 different companies. Their average age is 37 and a third of the population is aged between 25 and 31 years. As a whole the age of illimiters ranges from 22 to 65. Eleven different nationalities are represented in illimity and the 48% of employees are women.



Net Promoter Score

Indicator of customer loyalty and the word-of-mouth capacity of retail customers


Average training hours
per employee

In line with the industry average
right from the first year


CEO to Worker Compensation

The average for CEO pay ratio
in this industry is 37.43


Excellent work environment
for illimiters

Based on the assessment by Great Place to


Collaborative Agreement

Distressed credit, out-of-court agreements
as percentage of total


Direct greenhouse gas
emissions (tCO2 eq)

Direct greenhouse gas emissions arise
exclusively from the corporate fleet.

Data refer to 2019, the first year of activity for illimity.

In the first year of business

Sustainability integrated into the business

We have begun mapping the Group’s policies, rules and procedures to see where sustainability needs to be integrated into illimity’s processes and activities to form the basis for responsible growth across all our business lines.

Governance of sustainability

In the first year, we created a Board Sustainability Committee that submits proposals to the Board and advises it about ways to promote a sustainable, responsible culture in the Group and define the medium and long-term sustainability goals.

Listening to stakeholders

We have engaged in constant dialogue with our stakeholders to be able to respond efficiently to their requests and encourage ongoing exchange on the path to achieving shared goals. In the first year materiality analysis over 700 internal and external stakeholders were involved.

Our projects

illimitHER has been launched, an illimity diversity & inclusion programme to unleash the potential of young women.

Sustainability Committee

Rosalba Casiraghi

President of illimity and member of the Commitee

Elena Cialliè

Director and member of the Committee

Giancarlo Bruno

Director and President of the Committee - Resigned from 29 December 2020 and the Board of Directors started the process of replacement.

Sustainability and Stakeholder Engagement Team

Isabella Falautano

Chief Communication & Stakeholder Engagement Officer

Alessandro Tarrini

Communication & Stakeholder Engagement